Your satisfaction is our ultimate goal at Mia.

Whatever the reason, you can get an exchange or a refund. Return your order with the return form filled out an email to us for an authorization.

General conditions

  • You may exchange or refund for any unworn jewellery and watch products within 14 days.  (Some exceptions apply)
  • Items must be unworn and with tags attached in their original packaging (watches must have the protective plastic film on the glass). All product will be inspected before any exchange or refund.
  • Final sale items, gift boxes, gift cards, jewellery care products and Leucan earrings of hope cannot be returned for an exchange or refund.
  • Discounts can be used once. Discounts can't apply once again on an exchange.

Exchange

  • Before exchanging an online order, please fill out the return form included in your box. Then, please email us for an authorization
  • All exchanges will be processed for a promo code discount for which you’re then able to pick another piece on our website. You’ll receive an email from us with details of the online promo code discount.
  • You’ll now be able to place a new order on our site using the online promo code discount without an expiry date.
  • We do not cover the shipping cost for exchange.
Refund
  • Before returning an online order, please fill out the return form included in your box. Then, please email us for an authorization. 
  • All items must be returned for full refund. If you return the qualifying purchase item without the free or promotional items, your refund will be reduced by the value of the free or promotional item.
  • Shipping fees are non-refundable.
  • We do however exchange or refund if for some reason it arrives damaged, it's a defective item or if it's an order error.

Final sale of cleaning products, gift boxes and cards.

    Exchanges will be processed and refunds will be credited within 7-10 days of receiving your package. Mia reserves the right to refuse a refund or an exchange if any of those below conditions aren't respected.

    For more information: info.asia@miajwl.com